1. Acceptance of Terms
By using thewoundworx.com or receiving services from Woundworx LLC ("Woundworx"), you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services.
2. About Woundworx
Woundworx LLC is a mobile advanced wound care practice based in Maryland, providing services across Maryland, Washington DC, and Northern Virginia. Our clinical team is led by Joanna King, DNP, FNP-BC, CWCN-AP, CLWT, a doctorally-prepared nurse practitioner and national-level wound care specialist.
3. Website Use
You agree to use our website only for lawful purposes. You may not:
• Use the site in any way that violates applicable law
• Attempt to gain unauthorized access to any portion of the site
• Use automated tools to scrape, harvest, or collect data
• Transmit viruses, malware, or other harmful code
• Impersonate any person or entity
• Interfere with the operation of the site
• Use the site to harm minors
4. No Medical Advice on Website
The information on this website is for general informational purposes only and does not constitute medical advice. It is not a substitute for professional medical evaluation, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider with any questions regarding a medical condition.
In a medical emergency, call 911 immediately.
Use of this website does not create a patient-provider relationship between you and Woundworx. A patient-provider relationship is established only after a clinical evaluation and acceptance into our care.
5. Telehealth Services
Some Woundworx services may be delivered via telehealth. By participating in a telehealth visit, you understand and consent to:
• Telehealth is a different way of receiving care than in-person visits and may have limitations
• Your provider will use professional judgment to determine whether telehealth is appropriate
• Technical issues may interrupt or disrupt visits
• Some services cannot be provided via telehealth and may require in-person visits
• The same privacy and confidentiality protections apply to telehealth as to in-person care
6. Patient Responsibilities
If you receive care from Woundworx, you agree to:
• Provide accurate, complete information about your health, medications, and history
• Notify us of changes in your condition, contact information, or insurance
• Follow your treatment plan or notify us if you cannot
• Be present and prepared for scheduled visits
• Treat our clinical team with respect
• Pay your portion of fees in accordance with your insurance benefits
7. Cancellation and No-Show Policy
We require 24 hours notice for appointment cancellation. Repeated no-shows or late cancellations may result in a no-show fee (where permitted by your insurance and state law), removal from regular scheduling, or discharge from the practice.
8. Billing and Payment
Woundworx accepts Medicare, Medicare Advantage, and several commercial and Medicaid plans. Specifics are listed on our website and verified at intake. You are responsible for any deductibles, copays, and coinsurance under your insurance plan; services not covered by your insurance (when you have been informed in advance); and out-of-pocket payments for services elected outside of insurance. We will provide a Good Faith Estimate for self-pay patients in accordance with the No Surprises Act.
9. Affiliated Entities
Woundworx LLC is part of a portfolio of affiliated healthcare entities. We may coordinate care with The Rest Rx (DMEPOS supplier) and Care Connection Home Support (RSA Level 3 personal care agency). When we refer or coordinate with affiliated entities, we disclose the affiliation and you may choose alternative providers at any time.
10. Intellectual Property
All content on thewoundworx.com — including text, graphics, logos, images, and software — is the property of Woundworx LLC or its content suppliers and is protected by U.S. and international copyright law. You may not reproduce, distribute, modify, or republish content without our written permission.
11. User-Submitted Content
If you submit testimonials, photos, reviews, or other content to Woundworx, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, and display that content in connection with our services and marketing. Patient testimonials and photos used in marketing materials require a separately signed media
release.
12. Disclaimer of Warranties
Our website is provided "as is" without warranties of any kind, express or implied. Clinical services are provided in accordance with professional standards of care, but no guarantee of specific medical outcomes is made. Individual results vary.
13. Limitation of Liability
To the maximum extent permitted by law, Woundworx LLC shall not be liable for indirect, incidental, consequential, or punitive damages arising from use of our website. Nothing in these Terms limits our liability for matters that cannot be limited under applicable law, including medical malpractice claims, gross negligence,
or willful misconduct.
14. Indemnification
You agree to indemnify and hold harmless Woundworx LLC, its officers, employees, and affiliates from any claims arising from your violation of these Terms or your misuse of the website.
15. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law principles. Any disputes shall be resolved in the state or federal courts of Maryland.
16. Changes to These Terms
We may revise these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
17. Contact Us
Contact Information
Woundworx, LLC
16701 Melford Boulevard, Suite 400
Bowie, MD 20715-4411
Phone: (202) 883-7632
Email: info@thewoundworx.com
Website: thewoundworx.com
