WOUNDWORX LLC — PRIVACY POLICYEffective Date: April 13, 2025 Website: woundworx.com
Woundworx LLC ("Woundworx," "we," "us," or "our") is committed to protecting the privacy of all individuals who interact with our website or receive care from our clinical team. Woundworx LLC is a HIPAA-covered entity. Protected Health Information (PHI) is governed by HIPAA and applicable state law.
INFORMATION WE COLLECTWe collect information you provide during intake, including full legal name, date of birth, home address, phone number, email address, insurance information, medical history, and emergency contact information. When you use identity or age verification features on our website (including Apple Verify with Wallet on the Web), we collect verification status only — we do not store raw identification document images. We may also collect standard website usage data including IP address, browser type, and pages visited.
HOW WE USE YOUR INFORMATIONWe use your information to provide wound care services, verify patient identity and age, process insurance claims and billing, communicate with you about your care, comply with HIPAA and applicable law, and improve our services using de-identified data.
HOW WE PROTECT YOUR INFORMATIONAll clinical data is stored in CharmHealth (HIPAA-compliant EMR). Billing data is processed through CollaborateMD (HIPAA-compliant). All patient communications occur through Spruce Health (HIPAA-compliant). Access is restricted to licensed clinical and authorized administrative staff. All third-party vendors with PHI access have signed Business Associate Agreements (BAAs).
DISCLOSURE OF YOUR INFORMATIONWe do not sell, rent, or trade your information. We may share information with treating providers, insurance payers, laboratories, and authorized business associates under signed BAAs. We may disclose information as required by law.
THIRD-PARTY SERVICESApple Verify with Wallet on the Web — apple.com/legal/privacy CharmHealth (EMR) — charmhealth.com/privacy-policy.html CollaborateMD (billing) — collaboratemd.com/privacy-policy Spruce Health (messaging) — sprucehealth.com/privacy Google Workspace — policies.google.com/privacy
All third-party vendors with access to PHI have signed Business Associate Agreements with Woundworx LLC.
CHILDREN'S PRIVACYWoundworx provides services to adult patients age 18 and older. We do not knowingly collect information from individuals under 18.
YOUR RIGHTSYou have the right to access, correct, or request deletion of your information. You may file a HIPAA complaint with the U.S. Department of Health & Human Services Office for Civil Rights at hhs.gov/ocr or 1-800-368-1019.
DATA RETENTIONPatient records are retained for a minimum of 5 years from the date of last service as required by Maryland, DC, and Virginia law and Medicare/Medicaid requirements.
CONTACTPrivacy Officer: Joanna King, DNP, FNP-BC, CWCN-AP, CLWT Woundworx LLC | NPI 1700394990 joanna@woundworxmobile.com | 202-883-7632 woundworx.com | Maryland · Washington DC · Virginia
